Shipping policy
Where we ship
Cabinory ships to the United States. Standard shipping is free, and import duties and taxes are included in the checkout price, so there is no separate bill from the carrier.
Processing and transit
- Orders are processed within 1–2 business days. Orders placed on weekends or holidays are processed on the next business day.
- Typical transit is 7–12 business days after dispatch. Texas and California addresses tend to arrive earlier; East Coast and rural addresses later. These are estimates, not guarantees: carrier volume, weather and customs inspection can add time and are outside our control.
- Every order ships with tracking. The tracking number is emailed to you when the parcel is scanned in.
Where orders ship from
Products ship directly from our partner factory in Shenzhen, China. Shipping from the source is what keeps our prices where they are; the trade-off is a longer transit than a domestic warehouse, which is why we state the window plainly above.
Your address
Please check your shipping address carefully at checkout. We can correct an address only before dispatch. Parcels that are returned or lost because of an incomplete or incorrect address supplied by the customer, or that are refused or left unclaimed, can be re-shipped at the customer's cost.
If tracking stalls
If tracking has not updated for more than 7 business days, contact us before doing anything else. We will open a trace with the carrier, which usually takes 3–7 business days to conclude. Once the carrier confirms the parcel is lost, we will arrange a solution with you. A parcel that the carrier records as delivered is considered delivered; if it is not where you expected, check with household members, neighbours and your local carrier office, then contact us and we will help you file a claim.
Contact
Reach us by email at hello@cabinory.com, or on WhatsApp or Facebook Messenger (links on our Contact page). Please include your order number. We reply within one business day.