Refund policy

Start by contacting us

Whatever the issue, contact us first and we will work it out together. Most problems are solved in one or two messages. Please do not file a dispute with your bank or card issuer before giving us the chance to help; a dispute freezes the order for weeks, while a message to us is usually answered within a business day.

Reach us by email at hello@cabinory.com, or on WhatsApp or Facebook Messenger (links on our Contact page). Please include your order number. We reply within one business day.

Product does not work as expected

Car connectivity, camera and audio devices depend on the vehicle, phone and software they are paired with, and most "not working" cases are setup or compatibility questions rather than faults. Here is how we handle them:

Tell us what is happening within 14 days of delivery: your order number, your vehicle or device model, and a photo or short video of the issue.
We troubleshoot with you. Our team knows these products and will walk you through pairing, firmware and settings. Please follow the steps we send; we cannot move to the next stage until troubleshooting has been tried.
If a manufacturing defect is confirmed, we will propose a solution. Depending on the case this may be a partial refund so you keep the unit, a replacement part, or a replacement unit. In most cases you will not need to ship anything back. Where we do ask for a return, we will send instructions and the item must arrive in the condition described.

Compatibility

Each product page lists supported vehicles, head units, phones and operating systems. If your setup is not listed, ask us before ordering and we will tell you honestly. Orders returned for incompatibility with a setup that was not listed as supported are treated as change-of-mind returns.

Change of mind

Unopened items in original, sealed packaging can be returned within 14 days of delivery. Contact us first for the return address; returns sent without authorisation cannot be processed. Return shipping is paid by the customer. Once the item is received and checked, we refund the product price less our original outbound shipping and handling cost. Opened or used items are not eligible for change-of-mind returns.

Not covered

Physical damage, water damage, or damage from modification, incorrect installation or incorrect voltage.
Issues caused by third-party apps, or by phone or vehicle software updates released after purchase. We will still help you troubleshoot these, and pass on manufacturer firmware updates when available.
Items returned without prior contact, or that arrive damaged because of insufficient return packaging.

Warranty

Products carry a 12-month limited warranty against manufacturing defects. After the first 14 days, warranty claims are handled by repair, replacement parts or a replacement unit, at our discretion, rather than by refund.